![]() If none of these reasons apply, choose ‘other’ to give your feedback in a textbox.Ĭlick Continue and enter your Shopify password. For example, when I chose ‘ The store isn’t generating enough sales’, I was then asked if COVID-19 had impacted my business. Depending on the reason you choose, you may be asked further questions. You’ll then be asked to give a reason for canceling your Shopify account. In the pop-up box, click Cancel subscription then deactivate store. You can also pause your account if you’re more than 60 days past the trial period. This will show the current plan you’re on and your next billing date, as well as the payment method connected to your account.Ĭlick Deactivate store. If you’ve transferred your domain to Shopify or purchased one via Shopify, transfer the management of the domain to another registrar or hosting platform.Then, change the DNS settings with your domain registrar. If you connected a third-party domain via the ‘connect domain’ option, remove the domain from your Shopify domain list.Depending on how you set up your domain, you have two options: Head into your Shopify admin panel and click Domains. If you have a custom domain name for your Shopify store, you’ll need to transfer it to another hosting platform before you close your account. I like that Shopify doesn’t make it difficult to cancel apps. Click Not needed anymore and then Delete. In each case, you’ll be shown a pop-up box that asks you to select a reason for canceling the app. Even if you’re only pausing your store, canceling apps will keep your costs down. ![]() You’ll need to cancel every app that has recurring charges, as you might still be billed for them even after your account is closed.įind the apps you want to cancel and click Delete. Shopify’s admin panel also shows any outstanding charges on your account.įrom the homepage, click Apps to see all of the apps you currently have installed and enabled. Here, you’ll be able to see the account owner’s name. If you’re not sure who that is, log in to your account and click Settings at the bottom of the page to access the admin panel. Head over to Shopify’s website and log in as the account owner. Now, here’s how I deleted my Shopify account in 4 easy steps: If you cancel your Shopify trial, your store will close immediately and you’ll lose access to the dashboard. However, when you close your store, you’ll be unable to create a new one with the same name or. Shopify will retain your store’s data and configuration for 2 years, so if you change your mind, you can reactivate your account within that period. If you run into problems, the Shopify support team is always on hand to help, although they can’t close your account for you. I found it really easy to cancel my Shopify account. My Experience: Here’s How I Canceled My Shopify Account So, whether you’re tired of Shopify or just looking for some friendly reassurance before you dive in, join me as I walk you through how to cancel your Shopify account. ![]() There are also some great Shopify alternatives that you can use for free, which is fantastic if you’ve got a limited budget. Plus, Wix’s drag-and-drop editor is a lot more intuitive than Shopify’s editing interface. Wix is an inexpensive option that doesn’t charge any transaction fees if you use a third-party payment gateway for your store. If you’re having doubts, it could be time to move your online store to a different e-commerce platform. Maybe you’re not making enough sales, or maybe the monthly premium is just too expensive. While it might feel like everyone and their moms are using Shopify to power their e-commerce websites, it might not be for you. If you want to avoid charges altogether, you can take advantage of Shopify’s 14-day free trial to see whether it works for you before committing. Shopify doesn’t offer refunds according to its terms of service, but canceling my account was quick and hassle-free.
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